Privacy Policy

This is our policy regarding the collection and use of information supplied to us by people visiting our website. Because this policy may be revised from time to time, we suggest that you check here periodically for policy updates.

We believe you have the right to browse our site anonymously. If you provide us with information about yourself or your company, we believe that you have the right to know why we are collecting that information, and how we use it. If, for any reason, you want to opt out of the marketing use of your information, we have an obligation to comply with your request.

California Consumer Privacy Act (CCPA): Under the CCPA, you have certain rights regarding your personal information and how we may use it. One of these rights is the deletion of personal data associated with you. Should you wish to request the deletion of data, please email or write us at the contact information below. For more information on the information we collect, please read below.

When you visit our website, we automatically collect data about the type of browser you are using, your domain name (the name of your internet service provider, or your company name), the time and length of your visit, the pages you view and the order in which you view them, and the site you last visited before coming to We use this information only to improve our site’s content and structure. You will remain anonymous to us unless you provide us with your identity.

We may also employ the use of “cookie” technology. A “cookie” is a small file that we may place on your hard drive to identify you when you visit our website. We use this technology to provide you a more customized browsing experience, and to determine your eligibility to use certain products or services. You may set your browser to refuse the “cookie,” but there may be pages on our site you will not be able to access if you do.

If you wish to purchase or use one of the products or services on our website or if you submit information because you are interested in a career with us, we may collect your personal information. Personal information includes any information identifiable in nature, and may include: your company information, your name, your address, your e-mail, your financial information (such as credit card numbers) and your employment related information (such as a resume or references). This information will only be used with your permission, such as to bill you for services. We may also collect aggregated data, which is data from which the identity of an individual cannot be determined. We may use aggregated data at our discretion.

We may engage other companies to perform a variety of functions, such as to process and fulfill orders, assist with promotions, provide technical assistance, etc. (collectively, “Related Companies”). Related Companies may use your private information only to the extent necessary for these companies to fulfill their functions, and for no other purpose. We will not make your information available to any unrelated business or activity for any reason. In the following case(s), the use will be subjected to the privacy policy from the Related Company:

We reserve the right to use or disclose any information as needed to satisfy any law, regulation or other legal request, to protect the integrity of this site, to fulfill your requests or to cooperate in any law enforcement investigation or any other investigation related to public safety.

SECURITY employs commercial firewall technology that uses Secure Socket Layer protection and 128-bit encryption to maintain the security of your information. We may assign you a login identification name and password to access our services. We will not disclose such identifying information to any individual without your authorization.

If you provide us information about yourself or your company, we would like to be able to contact you with details of new products and services that we are introducing. If you wish to be excluded from these offers, you will have the opportunity to opt out of the marketing use of your information when you provide it to us, or at the time that we contact you.

You may also request information about your account, including a copy of your customer profile. We will provide this information to you on your request, and will update and correct your profile if you wish to make changes.

Capriotti’s Sandwich Shop CAPAddicts Rewards program (the “Program”) exists to recognize and reward our loyal Capriotti’s® restaurant Guests. We offer the Program at participating Capriotti’s® restaurants in the United States. If you want to take advantage of the benefits (“Rewards”) that we offer to members of the Program, then you must agree to these terms and conditions (“Rules”).

You may enroll in the Program if: (a) you are a legal resident of the United States, (b) you are at least 13 years of age at the time you enroll, (c) you have a postal address that the United States Postal Service recognizes, (d) you have an active e-mail address, and (e) you are a human being. Only human beings may enroll in the Program. No corporations, partnerships, limited liability companies, trusts, or other legal entities may enroll. The Program is not targeted towards, nor intended for use by, anyone under the age of 13.

To enroll in the Program, download the CAPAddicts Rewards™ app (the “App”) on the Google Play or Apple Store or online at, (the “Website”) and follow the steps below. You will also have the option of joining the Program through Facebook on the app. If you do not have a smartphone, you can enroll on the Website by following the steps below.

Enrolling in the Program is simple:
Joining through the App:
Download the App from either Google play or Apple Store by searching “CAPAddicts Rewards” or “Capriotti’s” on your smartphone.
Sign in with your name, email address, date of birth and password.
Start earning rewards right away!

Joining through Facebook within the App:
Download the App from either Google play or Apple Store by searching “CAPAddicts Rewards” or “Capriotti’s” on your smartphone.
Click the “Sign up with Facebook”. If you are not logged into Facebook through your smartphone currently, it will prompt you to do that at that time.
Earn a free “Visit” for signing up with your Facebook account*.
Start earning rewards right away!
*This is a one-time offer, only available upon initial registration for the App.
By joining and using the Program through Facebook, you hereby release Facebook from any and all liability in connection with the Program. You also acknowledge that the Promotion is in no way sponsored, endorsed or administered by, or associated with, Facebook. You are providing information to Capriotti’s by joining the Program, not to Facebook.

Joining through the Website:
Go to
Click “Sign up” and sign in with your name, email address, date of birth and password.
Start earning rewards right away!
We will use your contact information to keep in touch with you in the ways you select when you enroll in the Program. If your contact information changes, or if you wish to change your contact information or the method by which we send you messages (e.g., start having us send messages to your mobile phone number), please log onto the App or the Website and update your contact information or preferences.
If any information you provide us is not truthful, accurate and complete, we may block you from enrolling in the Program, or we may cancel your membership in the Program. Each person may have only one Program account. If Capriotti’s finds you have created multiple Program Accounts, we may cancel all Program accounts you have created. Further, Capriotti’s may refuse to allow you to re-enroll in the CAPAddicts Rewards Program.
We do not anticipate having to limit the number of people that we will allow to enroll in the Program, but we reserve the right to do so.
We do not charge you a fee to enroll in the CAPAddicts Rewards Program or to remain a member of the Program.

As a part of the Program, Capriotti’s will send you informational and promotional messages to the contact information that you provide as part of your registration, such as messages informing you of improvements we make to the Capriotti’s Program, new Rewards you may earn, Rewards you have earned that may be ready to expire, new menu items you may want to try, and events happening in Capriotti’s® restaurants. These communications may happen in the form of push notifications through the App and/or email. We may find new ways of contacting you and we will inform you prior to any such changes.

Contacting You through Push Notifications through the App
After downloading and opening the App, you will be prompted to either allow or not allow push notifications to be sent to your phone from the App. By opting into the Program push notifications, you ensure you never miss a special promotion. But, you may opt out of receiving push notifications from the App; you are not required to opt-in to allow Capriotti’s to send you push notifications through the App to become or remain a Capriotti’s Program member.

Contacting You by Email
Upon joining the Program, you will begin to receive two types of emails from us. The types of emails are detailed below.

Account Transaction Emails:
Each time you receive a Visit (as detailed below) and each time you redeem a Reward (as detailed below), we will send you an email detailing the transaction.
As a condition of enrolling in the Program, you agree that Capriotti’s may send you these account transaction messages by email to the email address associated with your Program account (“Program Account”). If at any time you no longer wish to receive such account transaction messages, you may cancel your Program Account as described below in the How and When Membership May End section of the Rules. Please note that if you unsubscribe from the account transaction emails, Capriotti’s will de-activate your Program Account and you will forfeit all Visits, Rewards and other benefits of being a Program member that you may have earned.

Promotional Emails:
As a member of the Program, you are eligible to receive exclusive insider news and special offers, as well as have the opportunity to share your thoughts and give feedback. We will send you this information by email to the email address associated with your Program Account. If at any time you no longer wish to receive such promotional emails, you may “opt out” and remove yourself from the email list by clicking “Unsubscribe” at the bottom of one of these emails and following the steps provided. Unsubscribing from these promotional emails will not de-activate your Program Account; you are not required to receive these promotional emails to remain a member of the Program.

We will use the information you provide us when you enroll and when you update your information in the manner described in our Privacy Policy. You may read our Privacy Policy by clicking on the Privacy Policy button where it appears on this Website. If we revise our Privacy Policy, then these Rules will automatically refer to that revised Privacy Policy once we publish it on our Web site.
You will need your e-mail address and Program password to access your Program Account, or, if you registered with your Facebook, you can log in to your Program Account through your Facebook account. You are responsible for keeping the information you use to access your Program Account (i.e., the password for your Program Account, Facebook account,) private and secure. If someone besides you learns your Program Account password or learns your Facebook account information, and uses your password or Facebook account to access your Program Account, then you will be responsible for any actions that person takes as to your Program Account.

Earning Punches towards Rewards: Qualifying Purchase
Members will earn and receive “Visits” toward Rewards by making qualified purchases at Capriotti’s® restaurants and scanning the bar code on the receipt from your purchase with the built in scanner in the App or uploading a photo of your receipt within 24 hours of your purchase. You will earn one Visit per purchase of $4.99 or more. You will not earn a Visit towards an earned Reward if you spend less than a total of $4.99 in one transaction at a Capriotti’s® restaurant. Please note that even if your purchase is more than $4.99, you will only earn one Visit per individual purchase totaling $4.99 or more. Further, you may only earn one Visit per 4 hour period meaning that you will only be eligible for one Visit per visit regardless of the number of transactions you make during that visit.
To receive a Visit for a qualified purchase, scan the bar code on the receipt from your purchase with the built in scanner in the App or upload a photo of your receipt within 24 hours of your purchase to verify the minimum purchase requirement of $4.99. After this verification, the Visit to which you are entitled will be applied to your Program Account. You can track the Visits and Rewards you have already earned and that you may earn in the future by logging into your Program Account through the App, by logging into your Program Account with your Facebook account or through the Website and entering your e-mail address and your Program Account password.

Earning Visits towards Rewards: Social Media Sharing & Referral Bonuses
Members can also receive an extra Visit for every Facebook friend they refer who joins our Program and starts earning Visits. This incentive encourages social sharing, but it’s important to understand an extra visit will not be awarded until the referred member downloads the App and earns their first punch by spending a minimum of $4.99 in one of our restaurants.
If members weren’t referred by a Facebook friend, they have the choice to skip this option within the App and register on their own.
You can also share your Capriotti’s experience on your personal Facebook page through the App. You have the option to make your comment public, but please note that by making your comment public, we may re-use your comment on the official Capriotti’s Facebook page and/or other social media outlets.

Exclusive Insider News & Special Offers
Program members will have access to exclusive ‘insider’ information – including being one of the first to hear about select new menu items, special promotions, system-wide events, etc. Members will learn about Limited Time Offerings and special promotions through push notifications and/or emails sent through the Program. These details will also be housed within in the App in the “News & Offers” section.

Member Feedback & Surveys
Members will have the ability to give immediate feedback about their visit to Capriotti’s, with the added ability to share their comments through their social network on Facebook. Members can also provide feedback through surveys, which allow us to quickly collect information directly from Guests who are using the Program App and regularly visiting our restaurants. And by submitting feedback or participating in surveys, members can earn more Visits!

By accumulating 10 Visits in your Program Account, you will earn a “Free 9″ Sub After Your 10th Visit” reward (a “Reward”), which you may redeem at participating Capriotti’s® restaurants. The Reward will be valid for 30 days. Once you earn a Reward (Free 9″ Sub), you may start accumulating Visits towards another Reward. You may only redeem one Reward per 4 hour period meaning that you may only redeem one Reward per visit regardless of the number of Rewards you have earned in your Program Account. A Reward may not be combined with any other offer or coupon. The Rewards you do not redeem will remain on your Program Account until you use them or until they expire, whichever occurs first.
By accumulating points, you are enrolled into membership levels. For each membership level, users will receive more surprise offers and birthday rewards. Points are valid for 365 days and will reset to zero on the 1 anniversary date of the user.

We have the right at any time, with or without giving you prior notice, to:
End the Program and/or any specific Reward;
Change any Reward or other Program benefit we offer;
Change the requirements for earning a particular Reward;
Change the time you have in which to earn a particular Reward; and
Change any other feature of the Program.

If we decide to end the Program or a specific Reward, we will attempt to provide you 60 days’ prior notice either by e-mailing you at the e-mail address listed in your Program Account or by posting a notice on the Website. However, our failure to notify you that we are ending the Program or that we are ending a specific Reward plan will not give you any right to require us to continue the Program or the specific Reward after the date we end the Program or the specific Reward plan. Neither will our failure to notify you obligate us to compensate you for any Rewards or credits that you do not use before we end the Program or the specific Reward plan.
Rewards and credits you accumulate under the Program have no cash value. If we end the Program, Rewards and credits you have earned but not used will expire on the end date, and you may not redeem any Rewards or use any credits after the end date.
To the extent permitted by law, when you enroll in the Program, you waive your rights under any law that may require us to obtain judicial permission to change these Rules or to end the Program.

Each person that enrolls in the Program must enroll using a separate, unique App log-in information, a unique Facebook account, or a unique e-mail address.
Rewards are non-transferable and may not be shared with family members, friends or other Program members. But, if you redeem a Reward for a menu item, feel free to offer them a bite of it!
Each eligible person may enroll for the Program only one time, i.e., one Program Account per person.

You may cancel your Program Account at any time by following these steps:

Canceling Your Program Account through the App:
Log into your Program Account from your smartphone.
Send an email from the “Need Help?” section under settings.
Type “Please Cancel my Account” in the subject line and hit “Send”.
Your Program Account will be automatically canceled.

Canceling Your Program Account through a Program Account Transaction Email:
Click “Cancel Membership” link at the bottom of the email.
Follow the steps provided.

Canceling your Program Account through the Website:
Log into your Program Account.
Click “Cancel Membership”.
Follow the steps provided.
As soon as you cancel your Program Account, Capriotti’s will de-activate your Program Account and you will forfeit all Rewards, Visits, and other benefits of being a Program member that you may have earned.
We may cancel your Program Account if we determine that you are not eligible to be a member of the Program or that you have violated these Rules. We may cancel some or all of your earned Rewards and credits if we determine that you received the Rewards or credits due to an error, through fraud or deception, or in any manner not consistent with these Rules.

We may change these Rules from time to time as we deem appropriate, with or without providing you prior notice of the change. If we change the Rules, then the revised Rules will be substituted for these Rules on the date the revised Rules go into effect. If the revised Rules require you to accumulate more credits to earn a Reward than the prior Rules, or the revised Rules provide that a Reward will expire sooner than the Reward would have expired under the prior Rules, then the revised Rules govern.

Capriotti’s goal is for all of our customers to be satisfied. Credit card refunds will be provided as a credit to the credit card used at the time of purchase within five (5) business days.

Capriotti’s or the third-party delivery service is responsible for delivering the food to the customer. The risk of loss transfers to you upon our delivery of the appropriate information to the carrier; you must file any claims directly with Capriotti’s or the third-party delivery service. If an issue with your order arises, please contact the Capriotti’s restaurant where the order was placed immediately.

Click here for our online ordering privacy policy.

Please click here to send us any questions you have regarding these Rules or the Capriotti’s Program.

For information regarding the Capriotti’s Sandwich Shop Inc.’s Privacy Policy, please either Email us at
Or mail inquiries to:
Capriotti’s Corporate Office
6056 S. Durango, Suite 100
Las Vegas, NV 89113
Phone: (866) 959-FRESH (3737)