General Manager: Arizona

Reports to: Area Director/Area Manager

Description:

Capriotti’s Sandwich Shop, Inc. is searching for a General Manager for the Arizona team. Founded in 1976, Capriotti’s is a multiple award winning specialty sandwich retailer with more than 55 company-owned and franchise locations in eight states across the United States including, Arizona, California, Delaware, Florida, Maryland, New Jersey, Pennsylvania, Utah, Wisconsin and Nevada. With a reputation for gourmet taste, Capriotti’s prides itself on using the freshest ingredients in order to provide customers with a taste of home in every bite. The ideal candidate will have ultimate responsibility and decision-making authority for daily unit operations.

Responsibilities:

• Work with Area Director/Area Manager for development of company restaurant.
• Performs and oversees all assistant manager duties.
• Works maximum hours in store as needed to ensure service level.
• Prepares employee schedules and keep payroll within levels.
• Is responsible for building sandwich shop team, sales and is accountable for profit and loss.
• Ensures that all products and service items (aprons, paper products, etc.) are delivered as billed and are up to Capriotti’s standards.
• Is capable of performing every function in the sandwich shop so as to properly supervise all of those functions.
• Effectively communicates with everyone and represents the goals of Area Director/Area Manager.
• Notifies Area Director/Area Manager of any customer complaints.
• Responsible for quality leadership in the store promoting positive employee morale. Leads by example.
• Oversee, support and guide corporate store personnel.
• Monitors fill ups, back up and customer orders. Delegates to ensure the counter is kept clean at all times and that orders are being prepared properly and in a timely manner. Ensures all pick up orders are ready within 25 minutes from time of ordering.
• Ensures menu items are prepared properly.
• Closely monitors the slicing of meats and cheeses to ensure product is used within 1-2 days and is the proper thickness.
• Ensures adherence to policies and procedures, setting the standard for excellence in the sandwich shop.
• Implements changes to systems as required by Area Director/Area Manager.
• Responsible for employee maintenance, including hiring, firing and training entire staff.
• Meets with field consultant to develop plans to improve the business and increase sales.
• Ensures all food and health safety practices are being followed.
• Ensures food cost controls are being followed.
• Arranges for services as necessary to make repairs and properly maintain the facility and grounds.
• Arranges for preventive maintenance or repair on equipment as necessary.
• Oversee all bookkeeping and banking if required by Area Director/Area Manager.
• Ensures the security of the sandwich shop and employees during opening and closing, and when receiving deliveries.
• Monitors inventory and prepare orders as necessary.
• Conducts regular employee meetings.
• Maintains the POS system.
• Monitors quality of food and maintains high standards of customer service.
• Delivers quality customer service and monitors the level of service throughout the sandwich shop.
• Leads team members to one common goal – Customer Satisfaction.
• Ensures all proprietary information is kept confidential and all employees are familiar with the terms of their employment agreement.
• Adheres to company standards, including personal hygiene and appearance.
• Is able to lift 50lbs.

Qualifications:

• Must be available to work evenings, holidays and weekends.
• Previous GM experience preferred but not required.
• Outgoing personality with “customer comes first” focus and attitude.
• High achiever who likes to work hard.
• Must have a “lead by doing” mindset.
• Team player and team building motivator.
• Knowledge of P&L.
• Ability to stand for long periods of time.

Salary DOE